Exactly What You Can See — And What We Refuse to Collect
Trust is not a slogan; it is an interface. A precise tour of the parent dashboard, the weekly report, safety alerts — and our data-minimisation red lines.
The dashboard: balances, activity, alerts
Your dashboard shows the three credit pools your child draws from, their recent conversations by coach, and any safety events from the last month — each one with its risk level and what our system did about it.
If something ever needs you urgently, you do not have to be looking: a crisis event emails you directly, the moment it happens.
The weekly report: a dinner-table superpower
Every week the learner model distils what your child practised, what they mastered, and the two or three misconceptions worth a two-minute chat over dinner. Not screen-time charts — learning facts.
It prints beautifully, because we know grandparents exist.
Read the Transcripts — Openly
Every conversation your child has with a coach is visible to you, organised by coach, in full. We built it that way on purpose: when the user is a child, a black box is not an option.
When you read one, look for two things. Is the coach asking questions rather than handing over answers? Is your child actually attempting steps, or fishing for the solution? Those two signals tell you more about how the learning is going than any score.
One piece of advice we give every family: tell your child you can read the conversations. Transparency that operates in secret is just surveillance. Said out loud, it becomes something better — the shared understanding that this is a classroom, and classrooms have open doors.
When an Alert Arrives, Here Is What It Means
Most safety events you will see in the dashboard are small: a message that brushed a boundary, flagged, handled, and logged with its risk level and what the system did about it. You do not need to act on these. They are there because we believe you should never have to wonder.
A crisis alert is different. It arrives by email, immediately, and it means our first safety layer intercepted signals of real distress — and that your child was answered with fixed, human-written words pointing to real help, not an improvising model. If that email ever comes, the product has done its part; the next conversation belongs to you.
Either way, nothing is hidden between the lines. The event you see in the dashboard is the same event our own logs record — down to the audit trail that notes when any of our staff looked at it.
What we refuse to collect
Children sign in with a kid-code, not an email. We store birth year, not birthday. Photos sent to a coach are used to answer and never stored. There is no ad tracking anywhere in the product, and there never will be.
Every time a member of our team views a child's messages during a safety review, that view itself is written to an audit log. Transparency has to apply to us, too.